Privacy Policy of f111

At f111, we take your privacy seriously. This Privacy Policy describes how f111 ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you access or use our website, platform, and related services. By continuing to use f111, you agree to the practices described in this Policy.

This Policy should be read alongside our Terms and Conditions. If you have questions about how your data is handled, please contact us at the address provided at the end of this document. We encourage all users, particularly those located in Bangladesh, to read this Policy carefully before registering or depositing funds.

1. Information We Collect

When you create an account, use our services, or interact with our platform, f111 may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport number — required for KYC verification to comply with responsible gaming standards.
• Contact information: email address, phone number, and city or region (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard), transaction history, deposit and withdrawal records.
• Technical information: IP address, browser type, device model, operating system, session data, and cookies — collected automatically when you access f111.
• Behavioral information: pages visited, games played (slots, cricket betting, crash games), session duration, and betting patterns — used to improve platform performance and personalize your experience.

We collect only the minimum information necessary to operate our services, verify user identity, process payments, and meet our responsible gaming obligations. We do not collect sensitive personal data such as medical records or political opinions.

2. How We Use Your Information

f111 processes your personal information only for specific, legitimate purposes. The primary uses of the data we collect are as follows:

• Account creation and management: registering your account, authenticating logins, and maintaining your profile settings and preferences.
• Payment processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks; detecting and preventing fraudulent transactions.
• KYC and compliance: verifying your identity to meet age restrictions (21+ only) and responsible gaming requirements applicable to Bangladeshi players.
• Platform improvement: analyzing aggregated usage data to improve game selection, page performance, and user experience for players across Bangladesh.
• Customer support: responding to inquiries, resolving disputes, and providing assistance with account, deposit, withdrawal, or game-related issues.
• Promotional communications: sending relevant offers, bonus notifications, and platform updates — only where you have provided consent. You may opt out of marketing emails at any time.

3. Cookies and Tracking Technologies

f111 uses cookies and similar tracking technologies to operate the platform effectively and provide a consistent experience across sessions. Cookies are small data files stored on your device when you visit our site.

We use the following types of cookies on f111:

• Essential cookies: required for core functionality such as account login, session management, and secure payment processing. These cannot be disabled without affecting service availability.
• Analytics cookies: collect anonymized information about how users interact with the platform — which pages are visited most, how long sessions last, and where drop-off occurs — so we can improve the experience.
• Preference cookies: remember your chosen language, game preferences, and display settings so you do not have to configure them on each visit.

4. Sharing of Your Information

f111 does not sell, rent, or trade your personal information to third parties. We may share your data in the following limited and controlled circumstances:

• Payment processors: we share necessary transaction details with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners solely to execute your deposit or withdrawal requests.
• Game providers: technical session data may be shared with game studios (e.g. Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to deliver game content and ensure RNG fairness.
• Legal obligations: where required by applicable law, court order, or regulatory authority, we may disclose personal information to competent authorities in Bangladesh or internationally.

Any third-party service provider that processes your data on our behalf is contractually bound to maintain confidentiality, use data only for the stated purpose, and implement adequate security measures equivalent to those described in this Policy.

5. Data Security

f111 implements industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our platform uses SSL encryption for all data transmitted between your browser and our servers, ensuring that your account credentials, payment details, and personal information remain confidential during transit.

Access to your personal data within our organization is strictly limited to personnel who need it to perform their job functions. All staff are trained on data protection best practices. While no system can guarantee absolute security, we continuously review and strengthen our controls to minimize risk. In the event of a data breach that may affect your rights, we will notify you promptly in accordance with our obligations.

6. Retention of Your Data

f111 retains your personal information for as long as your account is active and for a reasonable period thereafter as required to fulfill the purposes outlined in this Policy. Financial and transactional records are retained for a minimum of five (5) years following the closure of your account or the last transaction date, in compliance with applicable record-keeping requirements.

When your data is no longer required, we securely delete or anonymize it. You may request earlier deletion of your account and associated data by contacting our support team, subject to our legal obligations to retain certain records.

7. Your Rights Over Your Data

f111 respects your rights in relation to your personal data. As a registered user of our platform, you are entitled to the following:

• Right to access: you may request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe and at no charge for the first request.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct it. We will update your records promptly.
• Right to erasure: in certain circumstances (for example, if data is no longer needed for the purpose it was collected), you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to pause the processing of your data while a complaint or accuracy query is being resolved.

To exercise any of these rights, please contact our support team using the email address provided below. We may need to verify your identity before processing your request. We aim to respond to all data rights requests within 30 days.

8. Third-Party Services and Links

Our platform integrates with third-party payment services (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and analytics tools. These third parties operate independently and have their own privacy policies that govern their use of your data.

f111 is not responsible for the privacy practices of any third-party provider. We recommend reviewing the privacy policies of any third-party service you interact with through our platform. We conduct due diligence when selecting integration partners and require them to meet adequate data protection standards.

9. Children's Privacy

f111 is an online gambling and sports betting platform strictly intended for adults. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from individuals under the age of 21.

If we become aware that a user under the age of 21 has provided personal data to us, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor has registered on our platform should contact us immediately at the support email below.

10. Changes to This Privacy Policy

f111 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through a prominent notice on the platform.

Your continued use of f111 after any changes to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way f111 handles your personal data, our support team is ready to assist you. We aim to respond to all privacy-related inquiries within five (5) business days.

You can reach our support team by email at: [email protected]